Privacy Policy
At Paris Private Driver, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, use our services, or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information:
- Name, email address, phone number, and billing address.
- Payment information (e.g., credit/debit card details) for processing bookings.
- Travel details, including pickup and drop-off locations, dates, and times.
- Communication Data:
- Records of your interactions with us, including emails, phone calls, and chat messages.
- Third-Party Information:
- Information provided by third-party platforms (e.g., travel agencies or booking platforms) if you book our services through them.
2. How We Use Your Information
We use your information for the following purposes:
- Service Provision:
- To process and manage your bookings, payments, and reservations.
- To communicate with you regarding your bookings, including confirmations, updates, and cancellations.
- Customer Support:
- To respond to your inquiries, requests, and feedback.
- To resolve issues or disputes related to our services.
- Marketing and Promotions:
- To send you promotional offers, newsletters, and updates about our services (only with your consent).
- To personalise your experience and provide tailored recommendations.
- Improvement of Services:
- To analyse website usage and improve our website, services, and customer experience.
- To conduct surveys and gather feedback to enhance our offerings.
- Legal and Security Purposes:
- To comply with legal obligations and regulatory requirements.
- To prevent fraud, unauthorised access, and other illegal activities.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers:
- With trusted third-party service providers (e.g., payment processors, chauffeurs, and IT support) to facilitate our services.
- Legal Requirements:
- When required by law or to protect our rights, property, or safety, or that of others.
- Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
- With Your Consent:
- We may share your information with third parties if you have given us explicit consent to do so.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:
- Encryption of sensitive data during transmission and storage.
- Regular security audits and updates to our systems.
- Restricted access to personal information to authorised personnel only.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, your data will be securely deleted or anonymised.
6. Your Rights
Under applicable data protection laws (e.g., GDPR), you have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data under certain circumstances.
- Restriction: Request restriction of processing your data.
- Objection: Object to the processing of your data for specific purposes.
- Data Portability: Request transfer of your data to another service provider.
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
- What Are Cookies?:
- Cookies are small text files stored on your device when you visit our website. They help us enhance your browsing experience and analyse website traffic.
- How We Use Cookies:
- To remember your preferences and settings.
- To analyse website usage and improve our services.
- To deliver targeted advertisements (with your consent).
- Managing Cookies:
- You can control or disable cookies through your browser settings. However, this may affect your ability to use certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. International Data Transfers
If you are accessing our website or services from outside France, please note that your data may be transferred to, stored, and processed in France or other countries where our service providers are located. By using our services, you consent to such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Paris Private Driver
Email: [email protected]
Phone: +33 7 62 79 95 39
Thank you for trusting Paris Private Driver with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable experience.
Last Updated: 23.02.2025